Love What You Do

Chico’s

Customer Specialist

POSITION OBJECTIVE:

In this position, you will create consistently exceptional experiences and lasting relationships with customers. Customer Specialists deliver a welcoming, customer-first environment that goes beyond the transaction to create memorable, personalized experiences that reflect Chico’s culture of hospitality. You will demonstrate excellent communication skills, be collaborative, engaging and take initiative. In this role, you will demonstrate professionalism, a high level of integrity and the ability to thrive in a fast-paced, ever-changing environment.

FUNCTIONAL RESPONSIBILITIES:

• Develops and maintains positive working relationships that foster collaboration, open communication, and a shared sense of purpose to create a positive, inclusive store culture.
• Responds with agility to customer needs, business priorities, and emerging trends, using problem-solving to overcome challenges and deliver service excellence.
• Uses clear, professional, and approachable communication to represent Chico’s brand with consistency and authenticity.
• Proactively cultivates relationships through intentional outreach and active listening, ensuring every interaction deepens trust and builds long-term loyalty.
• Engages with the local community through events, outreach, and initiatives that expand Chico’s presence and create opportunities for connection outside the four walls.
• Uses clienteling systems, outreach platforms, and digital tools effectively to enhance the customer experience and strengthen relationships.
• Blends fashion expertise with problem-solving to curate wardrobe solutions that align with Chico’s brand voice, helping customers feel confident and inspired.
• Drives sales and productivity goals while using problem-solving skills and teamwork to deliver results that benefit both the customer and the business.
• Executes daily responsibilities with accuracy and flexibility, shifting to additional duties when needed to keep operations running smoothly.
• Protects company assets and maintains a safe work environment.
• Reports to work as scheduled; records time worked accurately by using Brand’s Time and Attendance system.
• Follows all company policies and procedures as well as local, state, and federal employment laws.
• Other duties as assigned.

QUALIFICATIONS:

• High School diploma or equivalent
• Retail or sales experience required
• Excellent communication, verbal, and written skills
• Excellent customer service skills
• Able to adapt to and be proficient with company provided technology
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Provide consistent availability, report to work on time, and work scheduled shifts.
• Ability to work nights, weekends, and holidays may be required
• Ability to maneuver around sales floor, stockroom, office, lift to 50 lbs., and retrieve and stock merchandise with or without a reasonable accommodation

This position may be found in multiple brands. Some duties may vary from brand to brand.

To apply, stop in and meet with Jenny Brown, Store Manager, or call 630-845-1746.

Posted 01/30/2026