Love What You Do

Retail Sales Leader

Responsibilities

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

Key Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards. Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, and omni-channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once

Benefits and Compensation

• Express, Inc. offers a range of benefits to help protect full-time associate’s health and long-term financial security including:
• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
• Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Read more about this position and apply here>>

Posted 04/05/2024