Banana Republic Brand Ambassador: We are team players who are engaging, sociable, team oriented and stylish. We are passionate about fashion and trend and always do what is right for our customers. We create a customer centric environment and are relentless about exceeding goals. We are curious, honest and kind; we bring joy to everyone.
Engaging: We are inviting, easily connecting with others. We are passionate, approachable and in service to our customers. We recognize others successes. Sociable: We actively seek new experiences, information, and knowledge. We proactively solicit feedback from our internal and external customers, responding quickly to feedback. We are digitally connected and socially conscious. Team Oriented: We work together to achieve our goals. We are supportive, respectful and caring. We remain resilient in difficult situations. Stylish: We are enthusiastic and knowledgeable about product and trend. Our style is relevant and chic.
As a member of the Banana Republic team, our brand ambassadors are responsible for helping create a customer centric environment and engaging with customers to ensure a positive shopping experience. Responsibilities include:
Demonstrating customer centric behaviors
Assessing customers’ needs and providing assistance and information on product features and benefits
Enhancing the customer experience through digital offerings
Actively seeking out and engaging with customers in the store
Ensuring the customer never leaves disappointed
Handling all returns and customer issues courteously and professionally
Maintaining the store to meet brand standards
Executing all operational processes effectively and efficiently
Demonstrating values and behaviors consistent with our culture
Performing other duties as assigned
Previous experience in customer centric environment preferred.
Ability to demonstrate strong customer focused skills.
Ability to receive feedback and take action when appropriate.
Ability to meet brand availability requirements.
Ability to maneuver around sales floor, stockroom and office.