Program Specific FAQs and Answers 2017-03-20T09:07:55+00:00

How can a customer find the available balance on the gift card?

Are there any fees associated to gift cards other than initial purchase fee?

What if the gift card is declined?

How are returns, exchanges, or disputes handled?

How can a customer track activity on the gift card?

Can the cardholder reload the gift card by putting more money on it?

What if the gift card is physically damaged?

Whom should a customer contact if the gift card status reads “inactive,” when funds should be available?

Can other forms of payment be used with the gift card when making a purchase?

Can the gift card be used at an ATM, “Pay at the Pump Gasoline,” or gratuities?

Can the gift card be personalized, or embossed with the recipient’s name?

Can the gift card be used online, for mail orders, or phone order purchases?

Can balances from multiple gift cards be combined on to one gift card?

What should a customer do with the gift card once the funds are depleted?

Who is StoreFinancial?


How can a customer find the available balance on the gift card?

The value of the gift card will be written on the back of the gift card and may be listed with the materials that came with the gift card at the time of purchase.To see the remaining balance on your gift card after some use go to www.getmybalance.com, call the number on the back of the gift card or visit the Customer Service Desk or Management Administration Office during normal business hours.

Are there any fees associated to gift cards other than initial purchase fee?

A $2.50 fee will be deducted monthly from Card balance starting 1st day after 1 year of inactivity. Activity means any action resulting in a change in Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. $5 fee to replace lost, stolen or damaged card.

What if the gift card is declined?

If a transaction is declined, the customer should check the balance, see, -How can a customer find the available balance on the gift card? -tell the cashier how much is available on the gift card to use towards the purchase, and pay the remainder with another form of payment.

How are returns, exchanges, or disputes handled?

Merchants may credit gift cards, subject to their return policy, back to the gift card used to make the original purchase. For this reason, it is very important that customers keep gift cards and receipts. Funds credited by the merchant will be available 3-5 days after the return is processed. If the gift card is not present, the merchant may issue a store credit, store valued gift card or exchange. Please note that voided transactions may take up to 7 days to be credited back to the gift card’s available balance.

How can a customer track activity on the gift card?

Transaction history is available through www.getmybalance.com

Can the cardholder re-load the gift card by putting more money on it?

No, the gift card is not re-loadable. However, returns and credits can be applied.

What if the gift card is physically damaged?

Contact the shopping center management office or call the number on the back of the gift card.

Whom should a customer contact if the gift card status reads, inactive, when funds should be available?

Please contact the shopping center management office or call the number on the back of the gift card for more information.

Can other forms of payment be used with the gift card when making a purchase?

Yes. The customer should inform the cashier how much to deduct from the gift card and how much to deduct from the other payment methods. Please note that some stores are not able to split purchases between gift cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.

Can the gift card be used at an ATM, Pay at the Pump Gasoline, or gratuities?

No. The gift card cannot be used at ATMs, Pay at Pump Gasoline, or for tips or gratuities.

Can the gift card be personalized or embossed with the recipient’s name?

No. One of the safety features of the gift card is its consistent appearance. At this time, gift cards cannot be personalized or embossed with any recipient’s name.

Can the gift card be used online, for mail orders, or phone order purchases?

No. The gift card will decline if these types of purchases are attempted.

Can balances from multiple gift cards be combined on to one gift card?

Yes. Contact the shopping center management office or call the number on the back of the gift card for more information.

What should a customer do with the gift card once the funds are depleted?

Keep the gift card, even after the balance is depleted, in case items need to be returned. A merchant might ask a customer to present the gift card as proof of purchase.

Who is StoreFinancial?

StoreFinancial is an international payment systems processor based in Overland Park, Kansas (a suburb of Kansas City, Missouri) that offers the most comprehensive turn-key shopping center gift card program in the world.

For all other questions regarding the gift card, please contact the management office or email clientsupportsupervisors@storefinancial.com. Please be sure to provide the sixteen (16) digit card number.